For all AFRO FASHION HIVE Standard Delivery Services

Please note:-

The shipping times specified exclude weekends and bank holidays.

For some International deliveries there may be a maximum of 10 items per order, these restrictions are subject to change.
The delivery times shown are from the date of dispatch.

Large orders may be subject to customs clearance, which can cause a delay in your receiving your parcel.

For USA orders, prices are constant regardless of the size of the parcel.

Couriers policy states that parcels may be left in a safe place or with a neighbour unless the customer otherwise states, Couriers are not liable for items that have been successfully delivered by either of these methods.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your parcel may or may not be charged customs or import duties.
If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Afro Fashion Hive's hands and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges on your end.

STANDARD DELIVERY- WHEN WILL I RECEIVE MY ORDER?
We aim to deliver your goods within 7-12 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than 3 pm. We cannot guarantee that you will receive the goods within such estimated delivery times. Please note, if automated tracking information is received over the weekend the package will not continue shipping until the next working day.

Please note: If you have received a tracking number after 5:00 PM or at the weekend, your parcel will not be dispatched until the next working day.

Saturday Deliveries - Please note, for orders placed after 2 PM on a Friday on Saturday delivery, they will not be delivered until the following Saturday, as this is after our next day cut off.

WHAT IF NO ONE IS IN FOR MY DELIVERY?
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise to you or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.


European Delivery Service
This includes Ireland(Republic Of), Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Italy, Spain, Greece, Portugal, Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, Slovenia, Sweden

International Delivery Service
UK, Canada, New Zealand, Australia, Russia, China, Hong Kong, Japan, Korea.

RETURNS INFORMATION
Goods must be sent back to our offices within 14 days from receipt of the original order.

To return your order to us we request that you pack the item(s) in suitable packaging* mark the package as "Returned Goods", include your original paperwork circling the reason for your return and return it to:

Warehouse: 190 Fort Pleasant Avenue, Springfield Massachusetts 01108, United States

If returned an item from outside the USA, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. AFRO FASHION HIVE is NOT responsible for any return custom charges made.

If you do not have the original paperwork please include a note with your name, order number and reason for returning. We do not offer free returns, unfortunately.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please note we will refuse any returns that arrive damaged or are missing any swing tickets, original packaging or any component that was sent originally.

All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
All Items must be in original, resalable condition.

We advise you to try on shoes on a clean surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer.

Once we receive your return, we aim to process it within 7-12 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order on to your original payment method.

If you have opted for an exchange on the size of an item and provided we have the exchange items in stock, you should receive notification of the exchange being processed within 7-12 working days.
Refund and exchange times may vary during sale and holiday periods.

RETURNING FAULTY ITEMS
If the item you received is faulty, please contact the customer services email at admin@afrofashionhive.com quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us photographs of the fault.

The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.

We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.

On returning a faulty or incorrect item internationally you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.

Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or post office receipt. If your original order was paid by card then we will also need a valid PayPal address to pay the additional return shipping funds into- you will be contacted for this upon the return of the package.

Failure to cooperate will deem AFRO FASHION HIVE non-liable to any instance of refund.
Please note that any use of this website means that you agree to the following Terms and Conditions.

RETURNING ONLINE ORDERS TO OUR STORE
If your item was purchased online and is unsuitable it must be sent back to our warehouse, our store cannot accept online returns currently.